Frequent Asked Questions

1. How do I place a wholesale order with Safar & Co.?

To place a wholesale order, simply create a business account on our website or contact our sales team directly at [Insert Email] or [Insert Phone Number]. We will guide you through the ordering process and help you select the right products for your store.

 

2. Do you offer discounts for bulk purchases?

Yes! We offer competitive pricing and bulk discounts for orders over certain quantities. Please contact us for a customized quote based on your order size and specific needs.

 

3. What types of payment do you accept?

We accept a variety of payment methods for wholesale orders, including credit cards, bank transfers, and checks. For larger orders, we can also offer net payment terms upon approval. Please reach out to us for more details.

 

4. How long does it take to process and ship my wholesale order?

Orders are typically processed within 1-2 business days. Shipping time depends on your location and the carrier selected. Standard shipping takes 3-7 business days, while expedited options are available for faster delivery.

 

5. Do you ship internationally?

Currently, we only ship within the United States. For international wholesale inquiries, please contact us directly, and we will explore potential options on a case-by-case basis.

 

6. Can I customize or personalize jewelry for my store?

Yes! We offer custom design services for bulk orders, allowing you to add unique engravings or modify certain pieces to meet the needs of your customers. Please contact our team for more information about custom orders.

 

7. What is your return policy for wholesale orders?

We accept returns on items that are unused, undamaged, and in their original packaging. Returns must be initiated within 30 days of receipt. For more details, please refer to our full Return Policy.

 

8. How do I track my wholesale order?

Once your order ships, you will receive an email with a tracking number and a link to track your package. If you have any trouble tracking your shipment, please contact our customer support team, and we will assist you promptly.

 

9. What happens if an item is out of stock?

If an item is temporarily out of stock, we will notify you as soon as possible. You can choose to wait for the restock, select an alternative item, or cancel the backordered item for a refund or store credit.

 

10. How do I contact customer service for additional support?

If you have any questions or need assistance with your wholesale order, our customer service team is available via:

• Email: [email protected]
• Phone: (213) 624 7626
• Live Chat: Coming Soon - Available on our website during business hours.

We’re here to help and ensure your experience with Safar & Co. is seamless!